Mark J. Lopa
Objective To obtain a position where over 13 years of experience in writing, proofreading, and editing will add value to operations.
Qualifications
· Experience writing and editing technical documents, including user manuals, instructional documentation, and web content.
· Thorough knowledge of Chicago Manual of Style
· Excellent understanding of the English language
· Ability to write documents that are clear and user friendly
Experience
CoWorx Staffing, Windsor, CT September – October 2008
TECHNICAL WRITER for airport lighting production company
· Sole technical writer in the department
· Proofread, edited, and updated procedure manuals used by air traffic controllers to operate airport lighting system
· Created and manipulated graphics for presentations of multi-million dollar contracts
Greene Resources, Enfield, CT December 2007 – June 2008
INSTRUCTIONAL DESIGNER for large insurance company
· Wrote scripts used to create step-by-step web-based training for employees
· Created web-based training that included bubble instructions, interactive graphics, and self-assessment quizzes
· Captured and manipulated screen shots for web-based training and reference materials
· Conducted interviews with subject area experts
· Researched information using company’s extensive documentation library and online databases
· Served on Strategic Projects Training and Development team
· Supported multiple projects concurrently
UnitedHealth Group, Rocky Hill, CT January 1998 – April 2007
BUSINESS ANALYST for large insurance company
· Sole developer and editor of department intranet site, serving 400 employees with information about company’s health information database
· Suggested complete redesign of website. Once approved, single-handedly completed project using web development and graphic skills
· Researched and wrote online and hardcopy training for new employees, including screen captures and interactive PDF files
· Proofread and edited online and hardcopy documentation
· Worked with and observed subject area experts and project managers to develop documentation for website and training
· Continually worked on improving inherited online help documentation
· Trained and mentored employees to act as back-up in my absence
· Continually met tight project deadlines
Electronic Data Systems, New Britain, CT January 1996 – January 1998
TECHNICAL WRITER for large technology services company
· Sole technical writer in department
· Created and updated procedure manuals, ranging in subjects from how to move personal telephones to how to create online login IDs
· Developed employee online help for internal access programs
· Created process for current and future employees on how to create and maintain online help system
Technical Skills
Documentation and Training
Microsoft Word 2003 Microsoft Office Suite
Doc-to-Help Adobe Acrobat Suite
OnDemand
Web Development
Microsoft FrontPage
2003 Macromedia Dreamweaver MX 2004
HTML JavaScript
Cascading Style Sheets
Graphics
Paint Shop Pro
Macromedia Fireworks 2004
SnagIt
Education
Bachelor of Arts in English, Minor in Writing (1996)
Central Connecticut State University, New Britain, CT
Currently pursuing MBA from The University of Hartford
Affiliations
Senior Member of the Society for Technical Communication